If you are not using they system, your balance remains the same and the auto-reload will not be triggered. You may then reactivate auto reload once normal business resume.Ĭustomers with auto reload for stored value (not a pass product) do not need to cancel as your card is not charge until your balance falls below your designated threshold. However, if you must use Metro on a limited basis for essential trips, it is recommended you cancel auto reload and use stored value. If you DO NOT tap your card, the pass will not load and you will not be charged. It is not necessary to cancel your auto reload.
1-Day Unlimited Pass provides travel for 1-day regardless of trip length/cost.3-Day Unlimited Pass provides travel on Metrorail for 3 consecutive days regardless of trip length/cost.7-Day Regional Bus Pass offers regular route travel on Metrobus and other jurisdictional bus services including: ART, DC Circulator, CUE, DASH, Fairfax Connector, The Bus, and Ride On for 7 consecutive days.7-Day Short Trip Pass offers travel for trips with a fare $3.85 or less for 7 consecutive days.7-Day Unlimited Pass provides travel for 7 consecutive days regardless of trip length/cost.Metro offers a variety of passes depending on your needs: Passes are loaded onto your SmarTrip app + Apple Wallet when you tap your mobile device or Apple Watch at a fare machine, Metrorail fare gate, or bus farebox.Passes are loaded onto your SmarTrip Card when the card is tapped at a fare machine, Metrorail fare gate, or bus farebox.You will not be charged for a pass until it is loaded onto your SmarTrip Card.Will I be charged if I have Auto Reload turned on for my pass? As long as you DO NOT tap your SmarTrip, the pass will not load and you will not be charged. Passes are only loaded when your SmarTrip is tapped at a fare machine, Metrorail fare gate or Metrobus fare box. Metro does not charge for passes until the pass is loaded onto the SmarTrip. Will I be charged if I have Auto Reload turned on for my Pass? A pro-rated refund will be applied to your card. If you lose your SmarTrip card, call 1-888-SMARTRIP (1-88). What if I lose my SmarTrip® card containing my Monthly Unlimited Pass? A pass loaded on a card from the 16th through the last day of the current month is valid for the following month. Unless you select Auto Reload at checkout, Monthly Unlimited Passes expire at the end of the month.Ī pass loaded on a SmarTrip card from the 1st through the 15th of the current month is valid for that month. Monthly passes do not cover bus fare on regional buses including: ART, DC Circulator, CUE, DASH, Fairfax Connector, The Bus, and Ride On. On Metrobus Express and Airport (5A/B30) routes, the first $2 of fare is covered, pay any difference by your card's stored value.
All monthly passes include unlimited trips on Metrobus at no extra charge. Metro offers the Monthly Unlimited Pass at every price point. The pass is priced at a multiple of your typical Metrorail trip price, once you've completed 36 trips at that price, the balance of your trips that month are free. Take a longer trip every now and then? Just pay the difference with stored value on your SmarTrip card. If your typical commute costs $3.40 during rush hour, simply select the pass level at that price. Each pass is good for one calendar month. The Monthly Unlimited Pass allows you to ride Metrorail and Metrobus for one low price. Metro is closely following the COVID-19 public health emergency and will announce credit plans for our customers once Metro service returns back to normal. Please call SmarTrip Customer Service at 888-SMARTRIP (888.762-7874) to let us know. What do I do if I have a partially used Pass on my Smartrip?
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